Because Your Peace of Mind Matters

Thank you for choosing PayPro Vault. We want every piece you bring home from us to add warmth and joy to your space. But if something doesn’t quite fit or feels off, don’t worry — we’re here to help make it right.

How Long Do I Have to Return?

You have 30 days from the day your item arrives to request a return or refund. We believe that’s enough time to see if it truly belongs in your home.

What Can Be Returned?

To be eligible for a return, your item should be:

• Unused and in its original condition

• Kept in its original packaging

• Accompanied by a receipt or proof of purchase

Unfortunately, we can’t accept returns for items such as:

• Perishable goods (like flowers)

• Personal care items

• Gift cards or downloadable content

• Custom-made or clearance items

If you’re unsure, just ask — we’re happy to clarify.

What About Partial Refunds?

In some cases, we may offer a partial refund, like:

• Items returned with missing parts (not due to our mistake)

• Products showing signs of wear

• Returns requested after the 30-day period

We review each case with care and honesty.

How Are Refunds Processed?

Once we receive and check your returned item, we’ll send you an update.

• If approved, your refund goes back to your original payment method — usually within a few business days.

• If not approved, we’ll explain why and help explore other options.

Haven’t Seen Your Refund Yet?

• Please check your payment account or statement again

• Contact your card issuer or bank — sometimes it just takes a little time

• Still no luck? Reach out to us at [email protected], and we’ll look into it together

Can Sale Items Be Refunded?

We can only offer refunds for regularly priced items. Sale or discounted items are considered final.

Can I Exchange Something?

Yes, if your item arrived damaged or defective, we’d be glad to send you a replacement. Just email us before sending anything back — we want to guide you through the process personally.

Was It a Gift?

If the item was marked as a gift and shipped directly to you, you may receive store credit in the form of a gift certificate once your return is received.
If it wasn’t marked as a gift, the refund will go back to the person who made the purchase.

How Do I Send My Item Back?

Please send your return to:
[Insert Return Address Here]

• You’ll be responsible for shipping costs

• We recommend using a trackable shipping service for your peace of mind

• Shipping fees are non-refundable

• If your return is approved, we may deduct return shipping from the refund total

Still Have Questions?

We’re always here for you. Whether you’re wondering about a return or just need a little reassurance, drop us a message at:
📧 [email protected]